Customer Support Plan

The AJ Cloud customer support plan is to help customers understand and use AJ Cloud's products, service content, usage methods, etc. Services include technical support, product/solution consultation, and problem solving during use. Customers can provide consultation and problem feedback through customer service hotline, work orders, official website and other methods, and provide 7 x 24-hour support services. AJ Cloud provides multiple types of customer service plans, suitable for customers of different sizes and technical capabilities. Customers can choose the corresponding service plan according to their business needs.

Basic Plan

Standard Plan

Premium Plan

Basic Plan

Self service

● Help & Documentation, API & SDK

Ticket support

● 7×24 hours ticket support

Service fee

Free

After-sales support

● Ticket service

● Email support

Common third-party software support

● Configuration guidance and troubleshooting suggestions

FAQ

How does AJ Cloud work?

AJ Cloudaccelerates and protects any website online. Once you complete the configuration, the web traffic is routed through our intelligent global network. We automatically optimize the delivery of your traffic so visitors experience improved access times and optimal performance. We also block threats and limit abusive bots from wasting your network and server resources.

How can I start the free trial?

A free Security CDN plan is available for trialing the security acceleration service. Please get in touch with us to try CDN and streaming services or edge computing services for free.

Where can I learn more about using the AJ Cloud platform?

The easiest way to learn how to use the AJ Cloud platform is to DOCUMENTS , which only takes a few minutes.

Where can I find out your pricing info?

We have tiered pricing models tailored to your needs. Contact Us with your information to get the pricing plan details.

Where can I look up your edge server location?

Check the details on our globle network.

Start to AJ Cloud

Customer Support Plan

Self service

Ticket support

Service fee

After-sales support

Common third-party software support

Self service

Ticket support

Architecture support

Service fee

After-sales support

Common third-party software support

Self service

Ticket support

Architecture support

Disaster recovery service

Service fee

After-sales support

Common third-party software support

Health examination

Expert service guarantee

FAQ

How does AJ Cloud work?

How can I start the free trial?

Where can I learn more about using the AJ Cloud platform?

Where can I find out your pricing info?

Where can I look up your edge server location?